Telegram group
Here you can get quick updates from the 96c Support team and community tips; after joining the group, the pinned messages show the help steps, and common questions are answered within about 15 minutes
96c Support and contact information in one place
From Dhaka, the sooner you seek help, the easier you will get 96c Support on the 96c Contact page, with official channels, Help Center, and quick-response paths kept together
Download the 96c App
96c Contact on social channels
Many people still send a message first after 11 PM, then open the app; in Bangladesh, users of bKash, Nagad and Rocket usually look for quicker replies this way.
WhatsApp number
If you want to message directly, this channel is the most useful; many users from Dhaka and Chattogram use it to report account issues, and the first reply usually arrives within 20 minutes
Facebook page
New announcements, maintenance, and minor updates appear here; if you send a message to the page inbox, a team member checks it later, so many people prefer this route during the day
YouTube
In the video guide, login, app setup, and general help steps are shown; new users watching a 3-minute video resolve many questions themselves
Direct path to 96c Help
If you want brevity, using these two direct channels is a good help center path and makes sending notes and screenshots easier
Email support
For sending detailed text, screenshots, and account information, email is convenient; usually a response arrives within 1 business day, and for complex issues, steps are explained separately in a follow-up message
Live chat
Fast replies are available in the live chat on the 96c Contact page; it is most useful for login issues, because the support team tells you what to do in two steps
Helpful information for the Help Center
Account verification
Signing in from a new device may require verification first, which is normal; many Dhaka users log in again when switching from mobile data to Wi-Fi
Mobile compatibility
Instructions are laid out with older Android phones in mind; if permissions are required when installing the APK, they only need to be granted once in the device settings
Response time
Fast responses on social channels and detailed answers by email; for urgent matters, live chat first, then if needed, email with documents
Three common questions
What to do if 96c login problems?
First, recheck the password; if still not, send a screenshot in live chat, and the Support team will guide you in two steps
Can I get help with bKash, Nagad, or Rocket?
Yes, for Bangladeshi users these three names are familiar; many people in Dhaka use email or WhatsApp to handle transactions
What kind of information do you get from the Help Center?
App setup, login, channel search, and contact addresses; new users can see at a glance which path to message
Download the 96c App now
If you want all contact paths at hand, keep the app; view 96c Support, 96c Contact, and 96c Help together to find answers faster next time
Download the 96c App